B11 Platform Terms & Conditions — A Complete Guide for Members

B11 is an international-standard online gaming platform built for Bangladeshi players. These Terms & Conditions ("Terms") form a legal agreement between b11 and its members. They apply to b11's website, mobile app, and all associated services.

By registering with b11 or using any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using our platform.

B11 reserves the right to update or modify these Terms & Conditions at any time. Members will be notified of changes via email or a notice on the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

The following conditions must be met to open a valid account with b11:

• Applicants must be at least 18 years old. Opening an account on behalf of a minor is strictly prohibited.
• Each individual may register only one account. Multiple accounts are strictly prohibited and, if detected, all associated accounts will be closed.
• Accurate name, date of birth, address, and contact details must be provided at the time of registration. Providing false information may result in account termination.
• Members are solely responsible for keeping their account password confidential. Sharing account access with anyone else is not permitted.
• If you suspect unauthorized access to your account, notify the b11 support team immediately.
• Accounts may not be opened in the name of a company or business entity; only personal accounts are permitted.

B11 reserves the right to verify, restrict, or close any account at any time with due cause. Failure to cooperate with the verification process may result in the account being temporarily suspended.

The following rules apply to all transactions on b11:

• A minimum deposit amount applies. Instant deposits are available via Mobile Banking, Nagad, and Rocket.
• Deposited funds will only be credited to the account from which the payment was made.
• Withdrawal requests are usually processed within 5–30 minutes. In some cases, additional time may be required for verification.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals directly from a bonus balance are not permitted. Withdrawal is only available after wagering requirements have been fulfilled.
• If a suspicious transaction is detected, b11 may place that transaction on hold and request additional information.
• KYC verification is mandatory for withdrawals above a certain limit.

The following rules apply to all bonus and promotion offers on b11:

• Each bonus offer has specific wagering requirements, clearly stated in the offer details.
• The welcome bonus is available to new members only and can be claimed once per person.
• Bonus funds must be wagered on eligible games. Certain games may be excluded from bonus wagering.
• If wagering requirements are not completed before the bonus expires, the bonus balance will be forfeited.
• b11 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is detected — such as claiming the same bonus across multiple accounts — both the bonus and any associated winnings will be forfeited.
• Cashback bonuses may be credited directly to your real balance or may be subject to wagering requirements — check the details of each individual offer.

The following rules must be followed when playing on b11:

• All games use certified Random Number Generators (RNG), which are fair and independently verified.
• If a technical error affects a game outcome, b11 will make a decision after conducting a proper investigation.
• If a game is interrupted due to loss of internet connection, the outcome will be determined based on the server records.
• In Live Casino games, the dealer's decision is considered final, except in the case of a valid dispute.
• Any winnings obtained by exploiting a software bug or glitch will be voided.

The following activities are strictly prohibited on b11. Violations will result in permanent account closure and possible forfeiture of any balance:

• Opening or managing multiple accounts.
• Using the platform for money laundering or any illegal purpose.
• Attempting to abuse bonuses or exploit the system.
• Using or attempting to access another member's account.
• Attempting to interfere with the platform's security or software.
• Using automated bots or software to play games.
• Opening or managing an account on behalf of a minor.

B11 complies with international Anti-Money Laundering (AML) regulations. As a result, identity verification may be required from members under certain circumstances.

• A copy of your National ID (NID) or passport may be required.
• Address verification may be required for withdrawals above a certain limit.
• Verification is typically completed within 24–48 hours after KYC documents are submitted.
• Withdrawals may be temporarily delayed while verification is in progress.
• All submitted documents are stored with the highest level of security and are not shared with any third parties.

B11 treats the protection of members' personal data as its highest priority. Our full privacy policy is published separately.

• Member data is protected with SSL encryption.
• Your information is never shared with third parties for marketing purposes.
• Members may request to view their stored personal information at any time.
• Information may be disclosed in response to valid requests from legal authorities.

To learn more, visit our Privacy Policy View the page.

B11 believes gaming is a form of entertainment, not a source of income. The platform offers a range of responsible gaming tools:

• Deposit Limits — Set your daily, weekly, and monthly limits.
• Session Timer — set a time limit for your play session in advance.
• Cooling-off — Take a break for anywhere from 24 hours to 30 days.
• Self-Exclusion — fully suspend your account for an extended break.
• Reality Check — reminders of your play time and spending after a set period.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

B11 may temporarily suspend or permanently close an account in the following cases:

• Violation of any provision of these Terms & Conditions.
• Evidence of fraudulent or deceptive activity is found.
• Failure to cooperate with the KYC verification process.
• When a member requests to close their own account.
• If an account has been inactive for an extended period (12 months or more).

Members will be given the opportunity to withdraw any valid balance before an account is closed, unless the closure is due to fraud.

B11 reserves the right to modify these Terms & Conditions at any time. When changes are made:

• Members will be notified by email or via a platform notice before any significant changes take effect.
• The date of any changes will always be updated at the top of this page.
• Continued use of the platform after changes have been made constitutes acceptance of the updated terms.
• If a member does not accept the updated terms, they may close their account at any time.

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team:

• Email: [email protected]
• Support hours: 7 days a week, 24 hours a day.
• Live Chat: available after logging into the platform.

We typically respond to all complaints within 24 hours. Complex matters may take additional time to resolve.