Enjoy a great gaming experience at b11 — and play responsibly. We believe gaming should be fun, not stressful. We're always here to help keep you safe.
B11 has multiple safeguards in place to make sure your gaming experience stays enjoyable.
You can set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period.
Whenever you feel like you need a breather, you can take a temporary break lasting anywhere from 24 hours to 6 weeks. During this time your account will be inactive and no bets can be placed.
If you're dealing with a long-term issue, you can close your account for anywhere from 6 months to permanently. Any attempt to create a new account during a self-exclusion period will be blocked.
B11 automatically shows how long you've been playing. When your set time limit is reached, a reminder appears on screen so you can decide what to do next.
You can view your full gaming history, win/loss record, and spending stats at any time. This helps you analyse your own behaviour.
B11 follows a strict age verification process at registration. No one under 18 can open an account — that's our commitment.
Responsible Gaming means enjoying online gaming in a way that keeps it purely a source of fun — without affecting other areas of your life such as family, work, or finances. At b11, we believe gaming should be a recreational activity for every player.
For many people, online gaming is a healthy hobby. For some, though, it can develop into an addiction. That's why b11 has placed responsible gaming at the core of our platform from day one. We want you to play willingly, mindfully, and happily.
The foundation of responsible gaming is awareness — staying mindful of your spending, time, and mental state. b11 provides multiple tools and resources to help you maintain that awareness.
Gaming should be a source of entertainment, not income. If you ever feel pressure to win, or find yourself playing repeatedly to chase losses — that could be a warning sign.
Ask yourself the following questions. If you answer "yes" to more than one, consider seeking help:
Are you spending more than your set gaming budget?
Keep chasing losses trying to win your money back?
Have you tried to stop gaming but couldn't?
Is gaming affecting your family life, work, or studies?
Do you feel restless or irritable when you're not gaming?
Are you borrowing money or dipping into savings to fund your gaming?
If you notice any of the signs above, don't hesitate — contact the b11 support team or use the self-exclusion or cool-off feature. Seeking help isn't a sign of weakness; it's a sign of courage.
B11 offers several effective tools to help you stay in control of your gaming. You can access them easily from your account settings:
Set daily, weekly, and monthly deposit caps. Lowering a limit is instant; increasing one requires a 24-hour waiting period.
Set a cap on how much you can lose within a given period. If you hit the limit, you'll be stopped automatically.
Set a time limit for how long you play in one sitting. Once the limit is reached, your session will end automatically.
Pop-up notifications are sent at set intervals showing your gaming time and balance.
If gaming feels like it's becoming a problem, follow the steps below:
Re-read the list of signs above and assess yourself honestly. Acknowledging a problem is the first step toward solving it.
Go to account settings to set deposit, loss, and session limits. Changes take effect immediately.
Temporarily close your account for a set period. Taking a break helps relieve mental stress.
Our 24/7 live chat support team can help you choose the right tools. Everything you share is kept completely confidential.
For long-term issues, apply for self-exclusion. This can be set for a period of 6 months or permanently.
Follow these simple guidelines to ensure responsible gaming at b11: