B11 Privacy Policy — Our Commitment to Protecting Your Data

B11 is a trusted online gaming platform built for Bangladeshi players. We believe that every member's privacy is a fundamental right. This Privacy Policy ("Policy") explains how b11 collects, uses, stores, and protects your personal information.

This Policy applies whenever you use b11's website, mobile app, or any related services. By registering with b11 or using any of our services, you are considered to have agreed to this Privacy Policy.

We always operate with full transparency. Before collecting any information, we let you know why it is needed and how it will be used. Your trust is our greatest asset.

B11 only collects information that is strictly necessary. Collecting unnecessary or excessive data goes against our policy. The types of information we collect are outlined below:

• You provide information directly when filling out the registration form.
• Identity and address documents are collected as part of the KYC verification process.
• Certain technical information is collected automatically while you use the platform.
• Financial transaction details are recorded during payment processing.

B11 uses collected data solely for specific, legitimate purposes. Our core purposes for using your data are:

• Enabling account creation, management, and verification.
• Processing deposits, withdrawals, and other financial transactions.
• Personalizing and enhancing your gaming experience.
• Sending relevant promotions and bonus offers (with your consent).
• Detecting and preventing fraud, cheating, and illegal activity.
• Administering and monitoring the Responsible Gaming program.
• Meeting legal obligations and submitting reports to regulatory authorities.
• Providing customer service and support.

B11 strictly follows a "no data sharing" policy. However, in certain limited circumstances, sharing some information may be necessary:

• Payment Processor: Limited data is shared with trusted payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Security Agency: Information may be shared with licensed security firms as needed for fraud investigations.
• Game Providers: Minimal data may be shared with licensed software providers for the purpose of operating games.

Outside of the cases listed above, b11 never sells, rents, or shares your personal data with any third party. All third parties are required to operate under strict confidentiality agreements.

How long b11 retains your data depends on the type of information and the purpose it was collected for:

• All account data is retained for as long as the account remains active.
• Even after account closure, certain data may be retained for up to 5 years for legal compliance purposes.
• Financial transaction records are retained for a minimum of 5 years.
• Once marketing consent is withdrawn, your data will no longer be used for that purpose with immediate effect.
• Once the retention period expires, data is securely deleted or anonymized.

All data is stored in internationally certified data centers, which operate under 24/7 security monitoring and undergo regular security assessments.

B11 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features.

As a b11 member, you have the following rights over your personal data:

• Right to Access: You can request to find out what information b11 holds about you.
• Right to Rectification: You may request correction or update of any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that data processing be restricted under certain circumstances.
• Right to Portability: You can request a copy of your data in a readily readable format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, contact our support team. Requests are typically processed within 30 days. Please note that certain legal obligations may prevent us from fulfilling all requests.

B11 uses industry-leading security technology to keep your data safe:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Servers are protected by firewalls and intrusion detection systems.
• Passwords are stored in encrypted hash format and are never readable in plain text.
• Regular security audits and penetration testing are conducted.
• Only authorized personnel have access to specific data.
• Regular backups are maintained to keep the risk of data loss at near zero.

That said, no system on the internet is 100% foolproof. We strongly encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.

B11 is strictly prohibited for anyone under the age of 18. We never knowingly collect data from minors.

• Age is verified at registration, and users under 18 are not permitted to open an account.
• If a minor has registered by mistake, their account will be closed immediately.
• Any information found to relate to a minor will be deleted promptly.
• If a parent or guardian suspects their child has an account, please contact us immediately.

B11 reserves the right to update this Privacy Policy when necessary. In the event of any changes, we will take the following steps:

• For significant changes, notice will be provided via email or on the platform.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after changes are made will be considered acceptance of the updated policy.
• If you find the updated policy unacceptable, you may close your account at any time.

To request a previous version of the Privacy Policy, please contact our support team. We retain the last 3 versions.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Live Chat: Available after logging in to the platform

We typically respond to all data-related requests within 7 business days. Complex requests may take up to 30 days.